FAQ

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How do I make a reservation?

- By email cynthiamoontours@gmail.com with the subject "Reservation"or "Booking"
- On our website at www.moonshadowtours.com
- On Facebook:MoonShadow Tours

- Or by phone (+351 968 327 322)

 

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How do I make the payment?

-With reservation: Payment can be made through:
    1. PayPal (you don't need a paypal account, we send you a link and you can pay very easily;
    2. Bank transfer.

    3. With card* (on the day of the tour or with ATM reference)

-No Reservation: 

1. In cash (at the end of the tour)

2. With card* 

 

* Please note that our machines do not accept American Express

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What is included in a tour?

For each tour, there is a detailed description of what is and is not included. However, if you want to include any experiences or activities, please let us know. Please note that this may increase the final price of the tour.

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Is tipping included, and if not, how much should I budget?

Although not compulsory, tipping is expected and is an expression of your satisfaction with the people who assisted you throughout your tour. Although it may be not costumary to you, it has considerable significance for the people who will take care of you during your travels. ​

At the end of your tour, if you feel your guide has done a remarkable job, tipping is appreciated. The amount is entirely up to the persons preference, however as a guideline 20-25 EUR/USD per person, per week can be used.

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Does the price of the tours include insurance?

We are fully insured, with insurance coverage:
- civil responsability
- personal accidents

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I want a private tour. What I need to do?
You have come to the right place! All our tours are private: just you, your friends and/or family and the guide.

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What is the advantage of choosing a private tour with MoonShadow Tours?

Our tours are designed to help you experience Portugal at its best: culture, history, places and landscapes. We are constantly looking for ways to improve our itineraries and activities with the help of our local partners to ensure you have an unforgettable time during your stay in Portugal.

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Do the guides accompany the visit inside the monuments?

No, the guides are professionals who accompany national or foreign tourists in a light vehicle with a maximum capacity of nine passengers, driving the respective vehicle and providing historical, cultural and general information during the trip, leaving the client free to explore the monument as he sees fit. .​ 

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Is MoonShadow Tours a legally registered and recognized company?

We are registered and certified by "Turismo de Portugal" under number 164/2016. This record can be verified at any time on the website of the entity "Turismo de Portugal".

 

 

None of the published tours meet my needs. What are my options?
If you don't find exactly what you're looking for, please contact us by email and we can create a bespoke tour just for you and your group.

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Do you do custom tours for large groups for more than one day, based on my preferences for itinerary, activities and accommodations?
Yup. We can organize a package for several towns and cities in Portugal. All you have to do is let us know at least 1 month in advance what you want and we will certainly exceed your expectations.

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I would like to book a tour but we have 10 people in our group. It's possible?
Yes sure. The maximum of 8 is mentioned because it is the maximum capacity of our vehicles. In these cases, and to ensure maximum comfort and attention, we will use 2 vans. Send us an email with your requirements and we will send you our prices.

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What is the minimum age to participate in a tour?
There is no minimum age limit. For children under 12, we ask that you inform us when you make the reservation, so that we can provide the necessary safety equipment in accordance with local legislation and ensure maximum safety.

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​What should I wear?
This depends on the climate of your home country. In Portugal, there is some temperature difference between Lisbon and Porto, where it is usually colder. Temperatures south of Lisbon (Alentejo and Algarve) are generally even higher. In general, we advise you to wear comfortable clothes and shoes ​​and bring some protection from the rain. If you visit between November and March, be prepared for cooler temperatures (minimum 8-11ºC). Don't forget that Portugal has 850 km of coastline, so bring your bathing suit. See below the average temperatures and precipitation in Lisbon and Porto (North).